This Privacy Policy covers the information practices of the sdassist.com website. The data controller for this website is sdassist.com. To use sdassist.com and the services it offers, you must be at least 18 years of age and have the legal capacity to be a party to legally binding contracts under applicable law.
This Privacy Policy has been prepared to inform you of our practices. Personal information obtained through sdassist.com will be handled in accordance with this Privacy Policy. By using sdassist.com, you consent to the use, storage, and processing of your personal or other information stored on sdassist.com or sent by you from or through sdassist.com, in accordance with this Privacy Policy as detailed below.
This Privacy Policy is subject to the SD ASSIST General Terms and Conditions.
In certain specific cases, we may transfer your information outside the European Economic Area (“EEA”). For more information, please see the section below regarding the transfer of information to overseas countries.
You may access your personal information, but such access requests may be subject to a fee to cover our costs in providing you with the personal information we hold about you. Additionally, you have the right to object to processing that may cause you harm or distress, and to request the correction, blocking, erasure, or destruction of inaccurate or incomplete data. You can exercise these rights by contacting us at the email address info@sdassist.com.
If you give your consent by checking the “I Agree to the SD ASSIST General Terms and Conditions” box, we may use your personal information for marketing purposes.
Collection, use, and confidentiality of personal information: The information collected by www.sdassist.com through this Site is divided into two categories: (1) Information voluntarily provided by the User/Member for the provision of the Roadside Assistance service by sdassist.com. (2) Tracking information collected while visitors navigate the Site.
(1) Information voluntarily provided by you: While using www.sdassist.com, you may choose to provide information that helps us meet your needs. The personal information we collect will vary depending on how you choose to use sdassist.com.
When you request a brochure: When you request a brochure or more information from us, we will ask for your name and email address so that we can send the requested materials and determine if you are already a customer of www.sdassist.com.
When you create an account or request information: When you create an account on www.sdassist.com or request information, in addition to being asked for your name, address, country, phone number, and the reason for contact, some other reasonably necessary information may be requested for us to provide a quote. On the data submission form, an asterisk will indicate which information is optional and which is mandatory. All personal information you submit will be used only for the purposes specified on sdassist.com or in this Privacy Policy.
If you decide to proceed after receiving a quote, we will collect the personal information necessary to finalize the quote and complete the transaction, such as your name, address, contact phone number, billing address, or payment details, which are also related to the support service. We will use this personal information to prepare your support agreement by sdassist.com, process requests, etc., and generally to manage our relationship with you. For information on the categories of recipients of personal data, please see the Disclosure of Your Information section.
(2) Tracking / Website Navigation Information: As you navigate the Site, we may collect information using common information-gathering tools, such as cookies or web beacons (collectively “Website Navigation Information”). Website Navigation Information includes standard information from your browser (such as browser type and language), your Internet Protocol (IP) address, and your activities on the Site (such as web pages viewed and links clicked). A more detailed description of Website Navigation Information can be found below.
Marketing: With your consent, given by checking the “I Agree to the SD ASSIST General Terms and Conditions” box, we may use your personal information to inform you about the Roadside Assistance services offered by sdassist.com or to send you commercial electronic communications. We may contact you by mail, phone, email, or other means.
Opt-out: If you have previously indicated that you wish to receive marketing information but no longer wish to receive it from sdassist.com, please contact us using the contact information at the bottom of this Privacy Policy or mention it when speaking with one of our representatives. You can also click the “unsubscribe” button at the bottom of the received communications or log in to the Site and cancel the notifications you previously activated. You will not receive notifications from the following day. If notifications are essential for the provision of a service you have requested and do not contain marketing information, you will not have the option to opt out of these notifications.
Website Navigation Information
Cookies: Like many companies, we may use cookies on this Site. Cookies are pieces of information shared between your web browser and websites. Cookies provide a faster and easier user experience. A cookie can only contain information that you supply. Cookies cannot read information from your computer's hard drive.
There are different types of cookies with different functions:
(A) Session cookies: These cookies only remain on your computer for the duration of your web session. They are automatically deleted when the browser is closed. They create anonymous session IDs so that you can browse a website without having to log in to each page. They do not retrieve information from your computer.
(B) Persistent cookies: Persistent cookies are stored as a file on your computer and remain there even after you close your web browser. They can be read by the site that created the cookie when you visit that site again.
(C) First-party cookies: The function of this type of cookie is to store your preferences for a specific website. They are stored and sent between the server and your computer's hard drive. They are not used for any purpose other than the personalization features you set.
We never use third-party cookies or inadequate cookies on our sites, but we do use third-party web beacons (please see the Web Beacons section). For more information on these cookie categories and cookies in general, please visit aboutcookies.org.
We use cookies for the following purposes: The use of these cookies is essential for you to be able to navigate the Site and use its features (for example, to access secure areas of the Site). Without these cookies, you cannot perform actions such as getting a quote or logging in. These cookies do not collect information about you for marketing purposes or to remember where you have been on the internet.
Performance: These cookies collect information about how visitors use the Site, such as which pages are visited most often or if they receive error messages from web pages. They also allow us to identify and record the number of visitors to the Site. This enables us to see how visitors use the Site and work on improving its operation. These cookies do not collect information that identifies a visitor. All the information they collect is anonymous and is only used to improve the functioning of our Site.
Functionality: These cookies allow our Site to remember the choices you make (such as your username, preferred language, or the region you are in) and provide enhanced features. For example, the Site may remember your login details so that you do not have to constantly log in to your account when accessing the Site from a particular device. These cookies can also be used to remember changes you have made to text size, font, and other customizable parts of web pages. The information these cookies collect is mostly anonymous. They do not collect information that can be used for advertising purposes or to remember where you have been on the internet.
For more information on enabling or disabling cookies in your web browser, please refer to your browser's help section or visit aboutcookies.org. We use Google Analytics to compile site statistics. For details on the cookies used by Google Analytics, please visit the Google Code website.
Web Beacons: This Site may also use web beacons (including web beacons prepared or provided by third parties), either alone or in conjunction with cookies, to collect information about users' use of the Site and their interaction with emails from sdassist.com. Web beacons are clear electronic images that can read certain types of information on your computer, such as cookies, when you view a specific Site linked to them, and the Site description. We use web beacons to operate and improve the Site and email communications. We may combine the information from web beacons with other data we have about our customers to provide you with information about sdassist.com and our services. We will conduct these analyses anonymously.
IP Addresses: When you visit our Site, www.sdassist.com collects your Internet Protocol (“IP”) address to track and gather non-personal information. For example, sdassist.com uses IP addresses to track which regions visitors access the Sites from. IP addresses are stored in a way that you cannot be identified from your IP address. If you do not want your IP address to be stored, please refuse it using one of the methods described in the Opt-out section above.
Disclosure or Use of Your Information
Except for the provision of Roadside Assistance services by sdassist.com in accordance with your instructions or in the cases specified in this Privacy Policy, we will not share, sell, or otherwise distribute your personal information outside of sdassist.com without your consent. This Privacy Policy does not apply to personal information that may already be in the public domain. In the case of personal information obtained independently from a third party, the provisions of this Privacy Policy will also apply to that personal information, even if the individuals to whom the information relates are aware of the reason the information was obtained and that it may be disclosed to third parties.
We may use or distribute your personal information within the legal framework, as described below:
(A) While Providing Services: In the normal course of providing services to our customers, personal information may be shared for research and statistical purposes, for system administration, and for the prevention or detection of crime. If you provide information containing personal data of third parties (name, address, or information about living individuals), we will store and use this personal information to provide you with Roadside Assistance and other services, assuming that the individuals to whom the information relates or who own this information are aware of the reason the information was obtained and that it may be disclosed to third parties.
(B) When Obtaining a Quote and Proceeding with the Transaction: To provide you with the terms of support from sdassist.com, including the cost of the Roadside Assistance Package, at your request, and if you decide to proceed, we need to share the information we have received from you with relevant service providers, consultants, and market research and quality control companies. We will ensure that these third parties use your information in a manner consistent with this Privacy Policy. If third parties wish to use your personal information for another purpose, they will be legally obliged to inform you and, where necessary, obtain your consent. For more information about third parties, you can contact us at the email address info@sdassist.com.
(C) Service Providers and Business Partners: We sometimes contract with certain companies and individuals to perform services such as hosting this Site, sending emails, and making phone calls on our behalf. These providers may have access to personal information, such as your addresses, to perform their functions, but they are prohibited from using this information for any purpose other than providing services to sdassist.com.
(D) Business Transfers: As we continue to develop our business, we may buy or sell assets. In such transactions, user information, including personal information, is typically one of the transferred assets. Furthermore, in the event of an acquisition of sdassist.com itself or all of sdassist.com's assets, your personal information may also be transferred. Under these circumstances, we may need to disclose and/or transfer your personal information to a third-party acquirer.
(E) Legal Matters: sdassist.com reserves the right to disclose any personal information about you or your use of the Site without your consent if the following conditions apply: (1) It is necessary to protect and defend the rights, property, and safety of sdassist.com, its employees, other Site users, or the public. (2) It is necessary to enforce compliance with the provisions of the User Agreement, which specifies the terms of use for the Site. (3) It is necessary to respond to claims that any content violates the rights of third parties. Additionally, we may disclose personal information in any situation aimed at regulatory, legal processes, or government requests within the applicable law.
(F) sdassist.com Employees: We will transfer your personal information to our own employees and to employees who will process it on our behalf, resulting in the following functions being performed: The marketing department will carry out marketing activities. If it is a legal matter, the legal team will handle it. If it is a recruitment or existing employee matter, the human resources team will handle it. If it is related to the management of the website, it will be transferred to the IT team and then to the relevant departments. Subsequently, the personal information will be examined to evaluate employees, determine their suitability for promotion or a salary increase, or for transfer. The IT team may process the personal information of employees and customers during system or application management when access to personal information is unavoidable.
Transfer of Information to Overseas Countries
For the purposes mentioned above and for system administration, your personal information may be transferred to countries outside the European Economic Area (“EEA”), which may not have data protection systems as strong as those in the EEA countries. If you request us to serve you in another country, your details or personal information may be transferred to these offices.
Personal information collected through this Site is processed and stored in the Republic of Turkey. sdassist.com's web hosting provider complies with the EU Safe Harbor framework as stipulated by the U.S. Department of Commerce regarding the receipt, use, and retention of data from the European Union. In the case of a recipient without a Safe Harbor certification, we will ensure that your personal information is equally protected through other measures.
If you provide personal information of another person to sdassist.com on or through the Site, and that information is protected by another state or country, you are responsible under applicable law for matters such as the right to use this personal information, having transferred it to sdassist.com, the fact that sdassist.com stores this information in electronic format on the Site, and the use of this personal information within the scope of the Privacy Policy for Roadside Assistance and other services for your organization.
Updating Your Personal Information
It is important that the personal information we hold about you is accurate, complete, and up-to-date. If your details change, you can inform us by making an addition on your account page or by sending an email to info@sdassist.com.
Acceptable Use Policy
If you comment on the content of www.sdassist.com or participate in sdassist.com's discussion forums or chat rooms, we ask that you adhere to the following standards:
- Please ensure your comments are accurate and/or sincere.
- Please stay within the applicable legal framework of your country: Do not use this Site to publish defamatory, inappropriate, offensive, hateful, or inflammatory content.
- Do not infringe on the intellectual property rights of others (such as copyright, registered trademark, or database rights).
The opinion of each participant is their own and should not be considered a reflection of the opinion of www.sdassist.com.
We will forward your comments to sdassist.com employees, who will monitor every comment made on the website. For more information on how www.sdassist.com employees process your personal information, please refer to paragraph (vi) sdassist.com Employees in the Disclosure or Use of Your Information section.
External Links
www.sdassist.com links to other websites whose privacy policies we do not control. Once you leave our servers (you can tell where you are by looking at the URL in your web browser), the use of your personal information is subject to the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you cannot find the privacy policy of these websites via a link on the homepage, you should contact the website directly for more information.
Security
We have taken the necessary technical and organizational measures to ensure the security of the personal data we collect, use, and hold, and to prevent its alteration, loss, unauthorized processing, and unauthorized access, taking into account the technology, the nature of the stored data, and the risks that may arise from human action or the physical and natural environment. However, no matter how effective our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor that the personal information you provide will not be intercepted while being transmitted to us over the internet. We also ask you to do your part by keeping the passwords you use to access the internet or this Site confidential. We also encourage you to report any vulnerabilities you may find on our sites or in applications related to our sites.
Information Regarding Job Applications
You may have the opportunity to submit a resume or application form on the Site or to apply for a position through the Site. If you provide information for this purpose, we will use (and may transfer) the personal information you provide to assess your qualifications and to contact you for positions within sdassist.com or affiliated companies that we think may interest you. During the review of your application, we may also forward your personal information to other members of sdassist.com. In this case, your personal information will be transferred to our employees who will evaluate your application on our behalf. For more information on how sdassist.com employees process your personal information, please refer to paragraph (vi) sdassist.com Employees in the Disclosure or Use of Your Information section.
Privacy Policy Updates
This privacy policy was last updated on 15/6/2025. We may update this Privacy Policy from time to time. When an update is made, the changes will take effect immediately. If you visit this Site regularly, we recommend that you also check the Privacy Policy regularly.
Contact Information
You can send us your questions about the Privacy Agreement using this form:
Tel: +90 216 683 93 52
Email: info@sdassist.com
